If something isn't right

Every saree is checked before it is packed, but if we got something wrong, here is how we fix it.

Last updated 26 August 2026.

What we cover

We replace or refund a saree only if it arrives damaged, defective, or different from what you ordered. This does not cover a change of mind, or a saree that has been worn, washed, or altered.

The window

Tell us within 2 days of delivery. Message us on WhatsApp with your order number, a photo of the issue, and keep the saree in its original packaging. Requests made after 2 days cannot be accepted.

How it works

Message us on WhatsApp with your order number and photos of the problem.
We confirm whether it qualifies and arrange a pickup.
Once we receive the saree back and confirm the issue, we send a replacement where possible, or a refund to your original payment method.

Cash on delivery orders

Refunds for cash-on-delivery orders are made by bank transfer or UPI. We will ask for your account details on WhatsApp once the return is approved.

Received a damaged or wrong saree? Message us on WhatsApp with your order number right away — within 2 days of delivery.